At Firefly Kashmir, we respect your privacy and are committed to protecting the personal information you provide while using our website, booking our services, or contacting us. This policy explains how we collect, use, store, and safeguard your information.

1. Information We Collect

We may collect the following types of information:

• Personal Details: Name, email address, phone number, address
• Booking Information: Travel plans, preferences, and payment details
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Messages or inquiries via phone, email, or website

2. How We Use Your Information

Your information is used to:

• Process bookings and payments
• Provide and improve our travel services
• Send confirmations, updates, and important information
• Respond to your queries and support requests
• Comply with legal and security requirements

3. Information Sharing

We do not sell or rent your personal data. Your information may only be shared:

• With trusted partners (hotels, transport providers, payment gateways)
• To comply with legal obligations
• In case of business transfers, if applicable

4. Data Security

We implement appropriate security measures to protect your information. However, no online system is completely secure.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and analyze performance. You may disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion (where applicable)
• Withdraw consent for certain uses
• Raise concerns regarding data handling

7. Data Retention

We retain your information only as long as necessary to provide services and meet legal obligations.

8. Contact Us

For any privacy-related queries:

📍 Shalimar Road, Tailbal Dangerpora, Srinagar – 190006
📧 info@fireflykashmir.com
📞 +91 86033 22626 | +91 91038 70587